TrackItMX privacy, in plain language.

This page explains the current TrackItMX beta privacy picture: what ride data the app may handle, why it is used, where cloud services and spectator links enter the picture, and how riders can question, limit, or request changes to that data.

Privacy summary: TrackItMX uses ride data to make ride features work: navigation, recording, review, group ride, restore, and product reliability. We should not sell personal ride data as a business model, and optional health-related data should only be used when the rider grants permission.

1. Overview

Built for ride utility, not a spam funnel.

TrackItMX is built to help riders get to the trail, record rides, review sessions, keep setup context, and use cloud-backed features like group ride rooms, sharing, backup, and restore when those features are turned on.

2. Location data

Location powers navigation, recording, and live presence.

TrackItMX may use location data for trail lookup, route guidance, ride recording, map behavior, group ride visibility, and other location-aware ride features when you grant the needed permissions.

3. Ride telemetry

Saved rides can include more than a line on a map.

Depending on the feature and permissions you use, TrackItMX may handle timestamps, distance, speed, route traces, ride events, setup context, and other saved ride details needed to reopen, review, compare, or restore a session.

4. Group ride rooms

Live rooms depend on shared room data and rider presence.

When you use Group Ride, TrackItMX may handle room identifiers, rider aliases, room membership, live presence, shared room codes, browser spectator visibility, and related room state needed to keep the crew connected.

5. Watch and health signals

Optional, permission-based, and not required for the core app.

If you enable supported Apple Watch or HealthKit features, TrackItMX may read limited health-related signals like heart rate or activity context. If you do not grant those permissions, the app should not have that access.

6. Analytics and support

Some data helps reliability and support.

TrackItMX may collect usage and product-health analytics tied to reliability, crashes, performance, and feature behavior. Support emails or messages you send also become part of the support record needed to answer you.

7. Service providers

Some features rely on Firebase, Apple services, and HealthKit.

Firebase services may be used where applicable for authentication, cloud-backed ride features, live room data, sharing, backup, restore, or analytics. Apple platform services may be used where applicable for maps, routing, system integrations, and device-level permissions. HealthKit applies where riders choose to connect it.

8. Public visibility

Shared ride features are visible in the context you choose.

If you use public sharing, spectator links, or live room features, selected ride details, aliases, route previews, or live presence may be visible to other riders or spectators in that feature context.

9. Retention

Retention depends on the feature you used.

Some ride or setup data may remain on-device until you remove it or delete the app. Cloud-backed data may remain long enough to support the feature, restore behavior, abuse prevention, or product debugging.

Your choices

How riders can control or question data use.

Permissions

Control location, watch, and health access in iOS settings

You can limit or revoke location, watch, and health-related permissions through system settings on your device.

Sharing visibility

Use public or spectator features intentionally

Shared ride results, live room data, and spectator links should only show what you choose to make available in that feature.

Requests

Email for access, correction, or deletion requests

Contact support@trackitmx.com and include enough detail for TrackItMX to identify the relevant device, ride, room, or restore context safely.

Support path

Need product help instead of policy text?

The support page covers install help, troubleshooting, bug reports, and the normal beta contact flow.

Open support

Privacy contact

Need to contact TrackItMX about this policy?

Email support@trackitmx.com with the request type and enough context for us to locate the right data safely.

Email privacy contact