TrackItMX support, ride help, and feedback.

TrackItMX is made for iPhone, with Apple Watch companion support and CarPlay navigation for supported setups. Android is in local development, with no public release date announced.

Included trail geometry and saved rides remain on your device, and GPS recording can work without cell service. Basemap imagery is not guaranteed offline. Place search, directions, live Group Ride, spectator links, sharing, cloud backup, restore, and online AI require a connection.

Open Explore Trails and choose a place, use the map area, or search around a dropped pin. Zoom into a region to see available trail lines. Library search distance and the visible map area are separate.

Coverage is incomplete and differs by region. The catalog includes trail sections and some road connections, not a count of unique named trails. Current closures, vehicle limits, permits and private access rules still apply. See Coverage & Sources and each trail's source link in the app.

Selected data comes from the U.S. Forest Service, Bureau of Land Management, Utah UGRC/WFRC and other credited sources. Utah data is used under CC BY 4.0. Geometry is filtered, rounded and simplified for display. No agency endorsement is implied.

Yes. Shared spectator links can open on the web, so a non-iPhone user can still watch the live map and rider locations from the browser when the room is active.

The latest iPhone beta uses Library tabs for Trails, My Rides, and Races. My Rides brings phone recordings and Watch imports together. Races provides official calendar links; approved in-app event listings are not yet included. Check the organizer’s calendar for current dates, cancellations, venue details, and entry requirements.

Connected source sections can appear together as one logical trail. A break in the source remains a break on the map; nearby endpoints do not establish a rideable connection. Check the original source and local access rules before riding.

Allow GPS to settle near your destination. The latest iPhone beta can recognize arrival near parking areas and offers Arrived here when you are nearby. Use it only after reaching the intended destination.

Open the group menu and choose Leave Group Ride. Members and hosts can leave, including offline. Hosts have a separate control to end the room for everyone; leaving and ending a room are different actions.

Not publicly yet. The local Android preview includes offline trail exploration, GPS recording with interrupted-ride recovery, saved-ride replay, GPX import/export, original-sample export, and local Garage records. It does not yet include the full iPhone account, Group Ride, AI, or companion-device features.

Its reference map is basic. Road directions open another maps app; in-app turn-by-turn navigation and downloadable detailed basemaps are not included.

A shared ride link is a private web link created from a saved TrackItMX ride. It can show the route, selected metrics, and key moments without posting the ride to a public board. Anyone with the link can view it until it expires or the rider turns sharing off.

Include the room code if you have it, the device and browser you were using, whether the issue was a blank map, missing riders, or a link that opened the wrong page, and a screenshot if it helps.

Tell us whether the ride was phone-only or connected to Apple Watch, whether the app went to the background, what trail or route context mattered, whether service was poor, and what you expected to happen instead.

Use the privacy page or email support@trackitmx.com and clearly label the request as privacy, access, correction, or deletion.